FAQ

Q: Where do your kittens come from?

A: They are from the Selkirk breeding center in China. For more details, you can check the "About Us" section.

Q: Why do I have to wait for such a long time to get the kitten?

A: Because each kitten must be vaccinated with at least two doses of feline panleukopenia (PCH) vaccine and rabies vaccine before entering the United States. And we will only send the kittens to you when they are 16 weeks old.

If the kitten you reserved has reached 16 weeks old, the consignment arrangements can be made. Usually, after you place an order and pay the deposit, this process will take about 2 to 3 weeks.

Q: Could I see the kitten first and then pay the deposit?

A: Unfortunately, currently we can't arrange for you to have direct contact with the kittens. However, you can apply by sending an email on our website or sending an email to selkirkrexclub@outlook.com to obtain more information about each kitten, such as pictures, videos, and even their personality traits.

Q: How does the kitten consignment work?

A:
We will book a flight for your kitten one week in advance and send you the detailed flight information via email.

Besides, we are responsible for handling all kinds of documents required before the pet cat consignment, including but not limited to pet microchips, pet serum tests, vaccinations, immunizations, health certificates, and entry and exit formalities. It usually takes 7 to 15 days to complete.

On the day of consignment, we will check the health status and relevant certificates of the pet cat again. After confirming that everything is correct, we will carefully put the pet cat into the special consignment box. We use special pet consignment boxes that meet the international air transport standards. They are sturdy and can provide enough space for pet cats to turn around, stand up, and lie down freely. They also have a good ventilation design to ensure the safety and reliability of the transportation process.

If the temperature is higher than 85 degrees Fahrenheit (about 29.4 degrees Celsius) or lower than 22 degrees Fahrenheit (about -5.6 degrees Celsius), the airline will not accept live animals on board. In this case, we will rearrange the consignment date or adopt other delivery methods.

If the pet gets sick before consignment, we will communicate with you in advance. Generally, we will delay the consignment time, choose another delivery time, and send it to the doctor for treatment in a timely manner.

When you go to pick up the kitten, you need to go to the airport freight department, show your identification, provide the waybill number, and pay the customs clearance fees.

Q: How to ensure the health and safety of the kitten during the consignment process?

A:
There are risks in live animal transportation. We can't guarantee the absolute safety of pets during the consignment process. Although the probability is extremely low, if the pet accidentally dies during the consignment process, the customer shall bear the responsibility on their own.

You can reduce such risks by purchasing pet insurance. The insurance premium is 3% of the sum of the pet's value and the transportation cost, and the death compensation rate is 80% of the pet's value. This fee will be collected by the underwriting insurance company, and the cost shall be borne by the customer. We don't charge any handling fees. Please note that this pet insurance business is only available in the United States.

Q: How much is the consignment fee for the kitten?

A: Since prices vary in different regions and countries, and the procedures and costs required for consignment are also different, please provide your specific address and contact us to confirm the actual freight.

Q: What payment methods do you accept?

A: Currently, we only accept PayPal payments. Credit card and wire transfer payment methods will be added in the near future.